Refund policy

At Casavelor, your satisfaction is our priority.

Returns
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible, items must be unused, in their original condition and packaging, with proof of purchase.

To start a return, please contact us at contact@casavelor.com with your order details.

Return Address
Casavelor
Appartement Almis Guigou
Fés, Morocco

Phone: +212 643031588

Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

Non-Returnable Items
We do not accept returns for:
- Custom or personalized items
- Perishable goods
- Gift cards

Exchanges
To exchange an item, please return the original product and place a new order.

Refunds
Once your return is received and inspected, we will notify you. If approved, refunds are processed to your original payment method within 5–10 business days.