Shipping policy
Last updated: March 25, 2026
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Locations
We primarily ship to the United States, United Kingdom, and Canada. We also offer international shipping to selected countries.
Shipping Times
Estimated delivery times:
United States: 5–10 business days
United Kingdom: 5–10 business days
Canada: 6–12 business days
Other international locations: 7–15 business days
Please note that delivery times are estimates and may vary depending on your location and external factors.
Shipping Costs
Shipping fees are calculated at checkout based on your location.
Fulfillment
Orders may be shipped from our international partner warehouses to ensure faster and more efficient delivery.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Casavelor is not responsible for delays caused by customs.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to follow your package.
Shipping Delays
Delays may occur due to shipping carriers, customs processing, or high demand periods. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours at contact@casavelor.com so we can assist you.
For any shipping-related questions:
Email : contact@casavelor.com
Phone : +212 643031588